1. How do I open an account with Cookes?


    If you wish to create an account with Cookes, you can apply by filling out our online account application form.

    Please note that if you have a credit/trade account with us, you will need to wait up to 24 hours for your account to be properly activated.  

  2. How do I see my order history?


    To view your previous online orders, you can do so in your account. Just click on ‘Order History’ and you will be able to view all your previous online orders. Here you will also be able to track and view the statuses and invoices for your previous online orders. 

  3. How do I change my account details?


    If you wish to change the your account details you need to do this in your account. What information you can change will depend on the user level you have been assigned. If you have any questions or concerns about what user level you are on, please first talk to your company, and then if you are still unsure you may contact the customer services team on 0508 274 366 or by email at customer.services@bekaert.com.

  4. I have created an online account, but my prices look different.


    If you have any concerns over the not being able to see the discounts you normally purchase at, please contact us on our webchat (you can find this in the little speech bubble icon in the bottom righthand corner or contact our customer services team and they will check that you are being shown the correct prices. 

    Our customer services team can be reached on 0508 274 366 or by email at customer.services@bekaert.com.

  5. How do I make a change to or cancel my order?


    Unfortunately, once it has been completed, we cannot change the contents of the order. You will have to return any unwanted items once you have received them, provided they meet our standards for return.

    We may be able to change the shipping address or required timeframe if you contact your branch or our customer services team before you receive a notification that your order has been dispatched. However, depending on the status of your order we cannot guarantee this. 

    Once your order has been dispatched from our site we cannot change the details of delivery and you will have to contact the shipping company. 

  6. Payment Methods


    We accept online payment through Visa, Mastercard, and American Express. If you have an account with us, you will be able to use your normal payment terms (monthly, fortnightly, etc). If you want to click and collect, you have the option to pay on pick-up.

  7. I saw a product in-store or in your catalogue, but I can’t find it online.


    Not all products are available online. We may also not stock that item anymore. If you can’t find what you are looking for please get in touch with us and we will try our best to help you out.